?

Support

Email support@clefhop.com and a person writes back.

What to include

The email address you sign in with, and where it happened: which browser, on which phone, tablet or computer. Then what you did, what you expected and what you saw instead. A screenshot helps. For voice, MIDI or the piano, say which one you were using. The short code at the bottom of every page tells us exactly which version you have.

Refunds

Bought the Family Pass on the web and changed your mind? Email support@clefhop.com from the address on the account within 14 days of buying it, and the whole $29 comes back. A refund turns the pass off for the account.

The pass on another device

The Family Pass belongs to the account. Sign in with the same account in any browser and everything is open there too.

Deleting an account

Sign in, open Account, and choose Delete My Account at the bottom. Every profile and all of its practice history is removed right away, along with any Family Pass on the account.

To remove one child instead of the whole account, open Profiles, choose Edit beside their name, then Remove Profile.

Forgot the password?

Reset it here. The link arrives by email.